Returns and Refunds Policy

Current store status

YAHIVO is not accepting product orders until its supplier and return arrangements are verified.

Return request window

Unless a longer period is required by applicable law or stated before purchase, you may request a voluntary return within 14 calendar days after receiving an eligible item.

Condition for voluntary returns

The item must be unused, unworn, unwashed, with original tags attached and in its original packaging. Proof of purchase is required.

Items that may not qualify for a change-of-mind return

• Opened socks, underwear, or other sealed hygiene-sensitive goods
• Personalised or made-to-order goods that cannot reasonably be resold
• Items clearly identified as final sale before purchase

These exclusions do not remove any rights you have when goods are faulty, damaged, misdescribed, counterfeit, or not what you ordered.

How to start a return

Email Yahia.hamd@hotmail.com with your order number, reason, and photographs where relevant. Wait for written return instructions and the applicable return address before sending anything. Do not return an item to the sender address printed on the parcel unless we expressly confirm it.

Return shipping

For an approved change-of-mind return, the customer pays return shipping unless we state otherwise. If an item is faulty, damaged in transit, misdescribed, counterfeit, or incorrect, YAHIVO will provide the legally required remedy and will not charge the customer for an authorised return.

Refund timing

After an approved returned item is received and inspected, we will notify you of the decision. Approved refunds are sent to the original payment method within 7 to 14 business days. Your bank or payment provider may require additional processing time.

Cancellations

You may request cancellation before dispatch. If we cannot supply the product, or cancel because of a listing, pricing, fraud, or availability problem, we will issue a full refund. After dispatch, the return process applies unless mandatory law provides otherwise.

Statutory rights

This policy is in addition to, and does not limit, rights and remedies that cannot lawfully be excluded under UAE consumer protection law.